.jpg)
The Peak Experience
Taking Customer Support to the Top.
Hannah Steiman, President of Peak Support, interviews CX industry leaders to discuss how to achieve success in an ever-changing market.
Podcasting since 2022 • 11 episodes
The Peak Experience
Latest Episodes
The Peak Experience: Unlocking High-Performing SaaS Support Teams| PS Podcast | Ep 11
Welcome to The Peak Experience—the podcast from Peak Support, where we dive deep into the strategies that make exceptional customer experiences a reality. In this episode, Peak Support’s President, Hannah Steiman, is joined by Stac...
•
Season 1
•
Episode 11
•
35:57
.jpg)
The Peak Experience: Mastering VIP Support & Scaling CX Strategy in the Gaming Industry| PS Podcast | Ep 10
How do you handle massive player volumes during game launches? How do you ensure VIP players feel truly valued?In this episode of The Peak Experience, Hannah Steiman, President of Peak Support, sits down with Stacy Justino, former Senio...
•
Season 1
•
Episode 10
•
24:39
.jpg)
The Peak Experience: Mastering Remote Training & Problem-Solving| PS Podcast | Ep 8
In the latest episode of The Peak Experience, Hannah Steiman is joined by Louella Alagan, Training and Quality Director at Peak Support to dive deep into the art of critical thinking in customer service. They discuss how traditional approaches ...
•
Season 1
•
Episode 8
•
36:14
.jpg)
The Peak Experience: Mastering Customer Relationships: Trust & Feedback for DTC Success | Ep 9
Building trust isn’t just a buzzword—it’s the real deal for Direct-to-Consumer or DTC brands. 🎧 In our latest episode, Michael Bair, Founder of Bair Consulting and former head of CX at FIGS, dives into how Direct-to-Consumers companies can leve...
•
Season 1
•
Episode 9
•
36:28
.jpg)
The Peak Experience: Prioritizing Customer Experience with Wildgrain | PS Podcast | Ep 7
In the podcast, Ismail Salhi, Co-founder and CEO of Wild Grain, emphasized the significance of prioritizing customer experience in their business. He explained that the main differentiator for online brands is the customer experience they provi...
•
Season 1
•
Episode 7
•
41:48
.jpg)