Welcome to The Peak Experience—the podcast from Peak Support, where we dive deep into the strategies that make exceptional customer experiences a reality. In this episode, Peak Support’s President, Hannah Steiman, is joined by Stac...

How do you handle massive player volumes during game launches? How do you ensure VIP players feel truly valued?In this episode of The Peak Experience, Hannah Steiman, President of Peak Support, sits down with Stacy Justino, former Senio...

In the latest episode of The Peak Experience, Hannah Steiman is joined by Louella Alagan, Training and Quality Director at Peak Support to dive deep into the art of critical thinking in customer service. They discuss how traditional approaches ...

Building trust isn’t just a buzzword—it’s the real deal for Direct-to-Consumer or DTC brands. 🎧 In our latest episode, Michael Bair, Founder of Bair Consulting and former head of CX at FIGS, dives into how Direct-to-Consumers companies can leve...

In the podcast, Ismail Salhi, Co-founder and CEO of Wild Grain, emphasized the significance of prioritizing customer experience in their business. He explained that the main differentiator for online brands is the customer experience they provi...

Welcome to Peak Experience! Join Hannah Steiman, President of Peak Support, as she chats with Val Amato, Associate Director of Customer Support at Embark. Discover how Embark slashed chat volumes by 75% with proactive chat, driving sales and en...

Tune into "The Peak Experience" Episode 5 featuring Grady Ward, where we delve into the critical topic of designing your product with trust and safety at the forefront. In this insightful discussion, Grady shares his expertise on the importance...

Declan Ivory, VP of Customer Support at Intercom (a Peak Support partner), implemented Fin, their in-house AI tool, to understand the complete customer experience journey. They’ve improved the journey by keeping their knowledge base up to date,...

With the help of their Director of Customer Service, Jeremy Hyde, SunCountry Airlines was able to dramatically reduce attrition in recent years. They did this by improving employee engaging, implementing streamlined staffing strategies, and int...

In this episode, we're joined by Public Rec's Founder and CEO, Zach Goldstein, to discuss how they've grown as a brand, their preparation for Black Friday, and what to do when things don't go as planned. 

In this episode, we're joined by athenahealth's Executive Director of Diversity and Inclusion, Allyson Livingstone, to discuss their Moments That Matter Initiative, the ways in which we can continue to adapt to new kinds of work environments, a...