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The Peak Experience
Taking Customer Support to the Top.
Hannah Steiman, President of Peak Support, interviews CX industry leaders to discuss how to achieve success in an ever-changing market.
The Peak Experience
Reducing Attrition with Jeremy Hyde
December 29, 2023
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Peak Support
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Season 1
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Episode 3
With the help of their Director of Customer Service, Jeremy Hyde, SunCountry Airlines was able to dramatically reduce attrition in recent years. They did this by improving employee engaging, implementing streamlined staffing strategies, and introducing a part-time program. We discuss all of this and more in this episode of The Peak Experience.