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The Peak Experience
Taking Customer Support to the Top.
Hannah Steiman, President of Peak Support, interviews CX industry leaders to discuss how to achieve success in an ever-changing market.
The Peak Experience
The Peak Experience-Transforming Customer Support: How Embark Slashed Chat Volume by 75% - Episode 6
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Peak Support
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Season 1
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Episode 6
Welcome to Peak Experience! Join Hannah Steiman, President of Peak Support, as she chats with Val Amato, Associate Director of Customer Support at Embark. Discover how Embark slashed chat volumes by 75% with proactive chat, driving sales and enhancing customer satisfaction. Tune in to learn how we’re revolutionizing customer support with innovative strategies and cutting-edge solutions!