The Peak Experience: Mastering Remote Training & Problem-Solving| PS Podcast | Ep 8

In the latest episode of The Peak Experience, Hannah Steiman is joined by Louella Alagan, Training and Quality Director at Peak Support to dive deep into the art of critical thinking in customer service. They discuss how traditional approaches to training often miss the mark by focusing solely on product knowledge, neglecting the foundational skills that truly enhance the customer experience. By cultivating a culture of proactivity and genuine care, customer service teams can transform their interactions into meaningful connections.