The Peak Experience: Mastering VIP Support & Scaling CX Strategy in the Gaming Industry| PS Podcast | Ep 10

How do you handle massive player volumes during game launches? How do you ensure VIP players feel truly valued?

In this episode of The Peak Experience, Hannah Steiman, President of Peak Support, sits down with Stacy Justino, former Senior Manager of Customer Support at Big Fish Games, to explore the challenges and solutions in player support. 

Key takeaways include: 

🎮 Communicating effectively with technical teams to resolve player issues 

🎮 Adapting support strategies during high-stakes game events 

🎮 Building loyalty through responsive, empathetic player interactions 

If you're navigating the complexities of player support in the gaming industry, you can get insights on how to master your VIP CX strategy.

🎧 Listen now to discover actionable ideas for your team.